Privacy Policy

True North NZ Ltd and its associated companies both respects and uses its best endeavours to protect the privacy of our customers. This statement provides details of the information collected on this website (, and how that information is used and protected.

What Information is collected:

  • Your registration details including name, address and email address.
  • Usage information, including a history of web pages accessed.
  • Payment information, excluding credit card information.
The information may be collected from you directly, or generated when you access our services.

Credit Card Information:

True North NZ Ltd website ( facilitates credit card payments through the use of an accredited PCI DSS compliant payment gateway solutions provider. By using such a payment solution, True North NZ Ltd is in no way is involved or retains any information from the transaction itself.

While True North NZ Ltd uses a number of security methodologies to reduce the overall risk of fraud on its website. True North NZ Ltd, never-the-less is not responsible for protecting the credit card holder from card misuse.

What information is used for:

Your information will be held by True North NZ Ltd. It may be used by True North NZ Ltd, and shared with its associated companies, its agents and contractors, for use for the following purposes:

  • To provide the service to you;
  • To verify and validate users and order information;
  • To improve the content and operation of our website;
  • To keep you informed about our website and our other services;
  • To conduct surveys and market research;
  • For analysis of activity. This information will be processed and retained in aggregate form only;

How your information is protected:

True North NZ Ltd will take all reasonable steps and security safeguards to protect your information from accidental or unauthorised loss, access, misuse or modification of your information. True North NZ Ltd will do this using the same methods we use to protect our own confidential information.

Your responsibilities:

You are responsible for keeping your user name and any passwords confidential. You must let us know immediately if you think any unauthorised person has access to them.

Your ability to access and change information:

You may ask to see any information we hold, or anyone holds on our behalf, about you, that is readily retrievable. You may ask us to correct any information that is incorrect. Should you wish to access or change your registration details at any time this can be done through the "Options/Your Profile" section in ECOS. If you have any questions regarding this statement contact us by email at